455 Boulevard de la Gappe, Gatineau, J8T 0G1

Privacy policy

Privacy policy

Privacy policy

In accordance with the Act respecting the protection of personal information in the private sector, Physio + Hamel is committed to ensuring the confidentiality of privacy and protecting the personal information of all its customers, users, suppliers, employees/workers and all other natural persons for whom personal information is provided by them and collected through our website, our records management systems, client portals, email, fax, in person or by telephone.

By providing us with personal information, you voluntarily consent to the processing of personal information in accordance with the specific characteristics of consent under the Privacy Act and described in this Privacy Policy.

That you authorize the company Physio + Hamel, the employees/workers assigned in the performance of their duties and the conduct of activities in order to meet the obligations of care and services and to process your personal information according to their obligations towards your personal information and for the purposes of set out below.

PERSONAL INFORMATION

Personal information is information about a natural person who can be identified.

Physio + Hamel ensures the security and confidentiality of data management by implementing strict and secure measures to protect your personal information, whether from data collection, to the use, disclosure, retention, modification or destruction of personal information of each individual mentioned above, while respecting the various legal terms and conditions regarding the protection of personal information.

Physio+ Hamel uses an ADDA Tech customer record system that covers all Bill 25 compliance requirements and more by implementing ISO 27001 and SOC2 certification. This includes clear policies and practices for the governance of personal information, as well as comprehensive management of privacy incidents and risks. ADDA Tech offers a complete Information Security Management System (ISMS) and Clinicmaster’s servers are located in Canada inside Microsoft Azure data centers.

Under the Privacy Policy, Physio+ Hamel and its employees/workers ensure compliance in their practice and are subject to the law on the protection of information arising from the patient-professional relationship. Access to clients’ personal and health information is strictly confidential and only used in the course of their duties.

No access to this information is authorized to any other person.

Anyone working at Physio + Hamel must comply with this policy and internal procedures. Any violation of this policy will result in dismissal.

To identify you when you interact with us through our various sources of communication, this information may be used and collected by Physio + Hamel and assigned employee/worker personnel.

Whether it is medical or other data, it is treated securely in accordance with applicable privacy laws and regulations.

RETENTION PERIOD OF PERSONAL INFORMATION

Physio+ Hamel retains personal information for the period prescribed by the Privacy Act. When this period has expired, personal information will be destroyed or anonymized in a secure manner.

DISCLOSURE OF YOUR PERSONAL INFORMATION

All personal information collected is from the individual concerned with his or her consent.

However, personal information may be collected without the consent of the individual concerned from a third party if authorized by law.

  • To the extent we are required to do so by law;
  • In connection with any ongoing or future legal proceedings;
  • To establish, exercise or defend our legal rights (including providing information to others for fraud prevention and credit risk reduction purposes);
  • To any person whom we reasonably believe is an integral part of a court or other authority competent for the disclosure of such personal information if, in our opinion, such court or authority would be likely to request disclosure of such personal information.
  • Except as otherwise provided in this Policy, we will not share your personal information with third parties.

PERSONAL INFORMATION THAT MAY BE COLLECTED, STORED AND USED

Files

Surname, first name; Date of birth; sex; civil status; trade; mailing and email address; home, mobile, work, contact number; medical data; medical history (health check); diagnostics; Reviews; Orders; miscellaneous reports; requests for reviews; consent given in circumstances where such consent is necessary for the processing of personal information; Payment information, credit/debit card numbers, security code or other related billing information or any other personal information you provide to us.

Website

When you browse our website, we use commonly known cookies as well as personal information that you enter to register for the various customer tools or if you contact us from the contact form.

Information Collected: surname, first name; email address; telephone number; reason for the contact request; your IP address, operating system, browser type, device type, time zone setting, date and time of your visit, the pages of our website you access, the documents you viewed for the services we provide or any other personal information you provide to us.

For details about cookies, please click on the following link: Cookies Policy.

If you submit personal information to our website for the purpose of publishing it, we will publish it and may use that information in accordance with the permissions you grant us.

External links

Our website provides links to other sites. Information exchanged through other sites is not subject to this Privacy Policy.

Physio + Hamel cannot guarantee the accuracy and security accuracy of links to external links on its website.

SECURITY OF YOUR PERSONAL INFORMATION

Strict and reasonable technical and organizational precautions are put in place according to the legal obligations and regulatory requirements currently in force in Quebec to prevent the loss, misuse or alteration of your personal information.

You are responsible for maintaining the confidentiality of the password you use to access our website and customer tools. However, we cannot guarantee the security of your data sent over the Internet.

YOUR RIGHTS TO ACCESS AND RECTIFICATION

You may at any time ask us to provide you with any information or to rectify data concerning your personal information that we hold about you.

If this is the case, you should contact our clinic’s Privacy Officer whose contact information can be found at the bottom of this policy.

The transfer of such information will be subject to certain conditions:

  • Presentation of sufficient proof of your identity;
  • Secure means of transmission;
  • We may retain personal information you request to the extent permitted by law;
  • You can ask us at any time not to process your personal information for marketing purposes;
  • We must be given a reasonable period of time.

Please note that Physio+ Hamel may, however, refuse your request if it contravenes the applicable laws and regulations in this area. If this is the case, you will be notified and we will provide you with the full justifications leading to this refusal.

PRIVACY AND DE-INDEXATION COMPLAINT PROCESS

If you believe that your personal information has been used in a non-compliant manner, or that a privacy incident involving personal information has occurred, please notify us immediately in order to begin the complaint process as set out in this Policy.

If applicable and reasonable, during this process, you will be asked to provide us with your contact information, the nature of your complaint and provide us with sufficient details so that it can be properly assessed.

A period of 30 days following receipt of your justifications will be applied to allow us to proceed with the various steps described below:

  • Receive the complaint;
  • Register the complaint in a complaint tracking system;
  • Review the complaint and determine whether human rights under the law have been violated;
  • Investigate to determine and understand the circumstances of the incident, review internal procedures with the individual(s) involved;
  • Take the necessary steps to resolve the complaint (changes in procedures, staff training, removal of certain information from search results);
  • Communicate with the person concerned, inform him or her of the results of the investigation and the steps taken to resolve the complaint in order to maintain trust and openness;
  • Follow up to ensure that the actions taken are effective and that the complaint has been satisfactorily resolved

CONSENT

At Physio+ Hamel, all personal information collected is from the person concerned and with his or her consent. We will not dispose of your personal information to third parties in any way.

However, personal information may be collected without the consent of the individual concerned from a third party if authorized by law.

Characteristics of consent under the Privacy Act:

  • Manifesto (obvious, certain and indisputable);
  • Free (given without constraint);
  • Informed (precise, rigorous and specific);
  • Given for specific purposes (duration required).

At any time, you may withdraw your consent in whole or in part to the collection of personal information by contacting us directly.

PRIVACY OFFICER

In accordance with the Act respecting the protection of personal information in the private sector, Physio+ Hamel appoints Ms. Manon Hamel, administrative assistant as the person responsible for data security and the protection of personal information in the company from an employee/worker, a client, a user, a supplier and any other natural persons for whom personal information is provided.

Role is responsibility of the person responsible for the protection of personal information within the company:

  • Implement strict measures to ensure the protection of personal information and privacy;
  • Ensure compliance with current laws;
  • Oversee and ensure compliance with practices and procedures to protect personal information;
  • Updates and train employees/workers regarding responsibilities and security of personal information;
  • Respond to requests for access, rectification, cessation of dissemination and de-indexation;
  • Approving governance rules for personal information;
  • Keep a record of disclosures of personal information without the consent of the individual concerned, including in the event of a confidentiality incident;
  • Be consulted when assessing the risk of harm being caused to a person whose personal information is affected by a confidentiality incident;
  • Take reasonable steps to reduce the risk of harm to affected individuals and prevent the recurrence of the incident.

Contact Information of Person Responsible for Personal Information

  • Manon Hamel
  • Administrative Assistant
  • Physio+ Hamel
  • 455 boulevard de la Gappe, suite 308
  • Gatineau, Quebec
  • J8T 0G1
  • Tel. : 819-639-4425
  • Email: [email protected]

AMENDMENT OF THE PRIVACY POLICY

We reserve the right to change and/or correct the content of the information in our Privacy Policy posted on this site at any time without notice.

You should check this page regularly to ensure that you are aware of any changes to this policy.